Privacy Policy

Effective as of November 11, 2024  

Your privacy is important to us. TQ Pharmacy Inc. is committed to respecting your privacy and complying with applicable laws and regulations concerning the personal information we may collect about you, including across our website https://www.tqrx.co and other sites we own and operate. Personal information refers to any data that can be used to identify you,  including your name, address, date of birth, device information, payment details, and how you use our website or online services.  If our site contains links to third-party websites or services, please be aware that those sites may have their own privacy policies. We recommend that you review these privacy policies to understand how they collect and use your personal information. This Privacy Policy does not apply to your activities after you leave our site.  This Privacy Policy is incorporated into the TQ Pharmacy Terms & Conditions (the "Terms"). By using our website, you consent to the processing of your personal information as outlined in this Privacy Policy.  

Information We Collect  

We collect information in two ways: 

• Voluntarily provided information: This refers to information you knowingly and actively provide to us when using or engaging with our services.
• Automatically collected information: This refers to data automatically sent by your device when you access our products or services.

Log Data

When you visit our website, our servers may automatically log standard data sent by your web browser. This includes your device’s Internet Protocol (IP) address, browser type,  pages you visit, and the time spent on each page.  If you encounter any errors, we may also collect data about the error,  such as technical details about your device and what you were attempting to do when the error occurred.  While this data may not be personally identifiable on its own, it could potentially be combined with other data to identify individuals. 

Device Data

We may collect data about your device, such as: 

• Device type
• Operating system
• Unique device identifiers
• Device settings
• Geo-location data

This information can depend on the individual settings of your device or software. We recommend reviewing your device manufacturer's or software provider's privacy policy to understand what information may be shared with us.  Personal Information  We may request.

Personal information 

We may ask for personal information, such as: 

• Name
• Email
• Social media profiles
• Date of birth
• Phone number
• Mailing address

"Sensitive Information" Certain types of personal information are considered "sensitive" and are subject to higher protection standards.  Sensitive information may include data related to your: 

• Racial or ethnic origin
• Political opinions
• Religious beliefs
• Health information
• Biometric data
• Sexual orientation or practices

We will not collect sensitive information without your explicit consent and will only use or disclose such information as required or permitted by law.  

Protected Health Information

If you establish an account with TQ Pharmacy, you may provide certain health or medical information. While TQ Pharmacy is not a "covered entity" under the Health Insurance.  Portability and Accountability Act of 1996 (HIPAA), we may still be subject to certain HIPAA provisions when handling  Protected Health Information (PHI) depending on the nature of the services provided.  The pharmacies, medical groups, and providers associated with TQ Pharmacy may or may not be subject to HIPAA  regulations. However, we will protect your PHI in compliance with applicable laws. If any of your health-related information is provided to TQ Pharmacy, it will only be used or disclosed in accordance with applicable state and federal laws governing the privacy of medical data.  

User-Generated Content

We consider "user-generated content" to be materials (text, images, or videos) submitted by users for publication on our website or social media platforms. Once submitted and published,  this content may be accessible to third parties outside of this privacy policy's protections.  

Legitimate Reasons for Processing your Personal Information.  

We collect and process your personal information only when we have a legitimate reason to do so. This includes: 

• Providing you with our platform's services and features
• Customizing or personalizing your experience on our website
• Delivering products or services to you
• Communicating with you about our services
• Conducting analytics and market research
• Marketing our products or services to you
• Compliance with legal obligations and dispute resolution

We may combine voluntarily provided information with automatically collected information to improve our services or conduct market research.  

Security of Your Personal Information

We take commercially reasonable precautions to protect the personal information you provide from loss,  theft, unauthorized access, disclosure, alteration, or destruction.  

While we make every effort to protect your data, no method of electronic storage or transmission is 100% secure,  and we cannot guarantee absolute security. 

You are responsible for maintaining the confidentiality of any passwords or security information associated with your accounts. 

How Long We Keep Your Personal 

Information  We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy  Policy. If your personal information is no longer required, we will either delete it or anonymize it by removing identifying details.  We may also retain personal information as required by law or for archiving purposes related to scientific,  historical, or statistical research.  

Children’s Privacy  

We do not knowingly collect personal information from children under the age of 13, and our products and services are not directed at children.  

Disclosure of Personal Information to Third Parties  

We may disclose your personal information to the following third parties: 

• Affiliates or subsidiaries of TQ Pharmacy
• Third-party service providers (e.g., IT services, payment processors, marketing and analytics providers)
• Business partners or agents
• Sponsors or promoters of contests, sweepstakes, or promotions
• Regulatory authorities, courts, or law enforcement, as required by law

We will not share any text message consent data with third parties.  

Third-Party Services:  We may use third-party services to help us improve our website and provide relevant marketing. These third-party services may collect data about your interactions with our website or apps.  

International Transfers of Personal Information  

Your personal information may be stored and processed in countries outside your own, including in the United  States, where our servers and those of our partners are located. These countries may not have the same data protection laws as your home country, but we will protect your data in accordance with this Privacy Policy and applicable legal requirements.  

Your Rights and Controlling Your Personal Information  

You have the right to control your personal information. You may choose not to provide us with certain personal information, but please note that doing so may limit your ability to use our website or services.  If we receive personal information about you from a third party, we will handle it in accordance with this Privacy Policy. If you are providing information about someone else, you confirm that you have their consent to do so.  

• Marketing Permission:  If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.  
• Access:  You may request details of the personal information that we hold about you.  
• Correction:  If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.  
• Non-Discrimination:  We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (e.g., providing user support),  we will not deny you goods or services, charge you different prices or rates for goods or services, grant discounts or other benefits, impose penalties, or provide you with a different level or quality of goods or services.  
• Downloading of Personal Information:  We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.  
• Notification of Data Breaches:  We will comply with laws applicable to us in respect of any data breach.  

Complaints:  If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.  

Unsubscribe:  To unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.  

Restrict:  You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.  

Objecting to Processing:  You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.  

Data Portability:  You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information. You may also have the right to request that we transfer this personal information to a third party.  

Deletion:  You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request.  If you terminate or delete your account, we will delete your personal information within 30 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.  

Use of Cookies  

We use cookies to help improve your experience of our website at https://www.tqrx.co. This cookie policy is part of TQ Pharmacy’s privacy policy. It covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies. If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.tqrx.co. In such a case, we may be unable to provide you with some of your desired content and services.  

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself. Cookies are used to enable certain features (e.g., logging in), track site usage (e.g., analytics), store your user settings (e.g., time zone, notification preferences),  and personalize your content (e.g., advertising, language). Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site. Cookies set by other sites and companies  (i.e., third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.  

Types of Cookies and How We Use Them  

• Essential Cookies: These are crucial to your experience on our website, enabling core features like user logins, account management, shopping carts, and payment processing.  
• Performance Cookies: These track how you use the website and help improve user experience by identifying usage patterns.  
• Functionality Cookies: These collect information about your device and settings to optimize the site for you.  
• Targeting/Advertising Cookies: These are used to deliver more relevant advertisements and promotions.  

Business Transfers  

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us.  

Limits of Our Policy 

Our website may link to external sites that are not operated by us.  Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.  

Changes to This Policy 

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.  

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.  

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.  

Legal Bases for Processing Your Personal Information 

We will only collect and use your personal information when we have a legal right to do so. In this case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information,  and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose. Our lawful bases depend on the services you use and how you use them. This means we only collect and use  your information on the following grounds: 

• Consent From You
  Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place.  You may consent to provide your name and contact details for the purpose of entering a giveaway or promotion. While you may withdraw your entry at any time, this will not affect any selection or judging that has already taken place. If you have any further inquiries about how to withdraw your consent, please feel free to inquire using the details provided in the Contact Us section of this privacy policy. 
• Performance of a Contract or Transaction
  Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an inquiry,  we may require personal information such as your name and contact details in order to respond. 
• Our Legitimate Interests
  Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve, and communicate our services. We consider our legitimate interests to include research and development,  understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently,  marketing analysis, and measures taken to protect our legal rights and interests. 
• Compliance with Law
  In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to)  court orders, criminal investigations, government requests, and regulatory obligations. If you have any further inquiries about how we retain personal information in order to comply with the law, please feel free to inquire using the details provided in the Contact Us section of this privacy policy. 

Additional Disclosures for California Compliance (US)
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family,  or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.  To make such a request, please contact us using the details provided in this privacy policy with “Request for California Privacy Information”  in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organizations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.  

Do Not Track 

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.  

We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly,  transparently, and with legitimate, legal reasons for doing so.  

Cookies and Pixels 

At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please refer to the Cookies section of this privacy policy for more information.  

CCPA-Permitted Financial Incentives 

In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.  

California Notice of Collection 

In the past 12 months, we have collected the following categories of  personal information enumerated in the California Consumer Privacy Act: 

• Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account.
• Customer records, such as billing and shipping address, and credit or debit card data.
• Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.
• Commercial information, such as products or services history and purchases.
• Internet activity, such as your interactions with our service.
• Audio or visual data, such as photos or videos you share with us or post on the service.
• Geolocation data.
• Employment and education data, such as data you provide when you apply for a job with us.
• Inferences, such as information about your interests, preferences, and favorites.

For more information on the information we collect, including the sources we receive information from, review the Information We Collect section. We collect and use these categories of personal information for the business purposes described in the Collection and Use of Information section, including to provide and manage our service.  

Right to Know and Delete 

If you are a California resident, you have the right to delete the personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the  right to request the following from us: 

• The categories of personal information we have collected about you;
• The categories of sources from which the personal information was collected;
• The categories of personal information about you we disclosed for a business purpose or sold;
• The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
• The business or commercial purpose for collecting or selling the personal information; and
• The specific pieces of personal information we have collected about you.
• To exercise any of these rights, please contact us using the details provided in this privacy policy. 

Shine the Light 

If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by  California’s “Shine the Light” with third parties and affiliates for their own direct marketing purposes. To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “California Privacy Rights  Request” in the first line of the description and include your name, street address, city, state, and ZIP code. 

Contact Us 

For any questions or concerns regarding your privacy, our policies, or  practices around data protection, you may contact us here.